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Tue Oct 30, 2007 9:27 pm

BILZ

I hear what you are saying ashworth. And in some ways I can understand that point of view. But from my perspective, spending time here on the forums and being told that they are planning to add new features that will be available in new updates - it just isn't good business. Am i supposed to drop $50 every time they roll out a new feature that I want/need?

I bought this software knowing that i needed reporting functionality. Before i purchased, i was assured that i would receive free updates and that features such as reporting were in the works. So, i figured that I could wait a few months for the reporting cause I honestly thought this was the best software solution out there.

Their free updates service is supposed to cover you for like 6 or 8 months (i cant remember how long exactly) In fact, you can purchase and extend the "free update" service for additional months (and additional cost). So, that's where they should get the money for their development costs (not to mention from new sales)

Anyway, I hope that company rep comes back and clears up this situation before i get too grumpy and go out and buy something stupid like webCEO.
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Washington DC Web Design

Tue Oct 30, 2007 9:30 pm

ashworth102680

Yep. Curious to here their reply here publicly For the record, I got a substantial discount off of the upgrade cost since I was in fact upgrading.

I am also disappointed

Wed Oct 31, 2007 3:00 pm

303zachary

I, like BILZ, have spent my time sharing my recommendations for the software in hopes that the next version will be better. I've spent lots of time manually copying and pasting data, taking screenshots of the charts, and compiling it to email to my clients who wanted a report. Now that reports are available, we do not get the full version! We get only some of the features. That is not very good business, in my opinion.

You offer Enterprise for 40% off, but what about for those of us who have already invested in your product? You expect us to buy a completely new version, rather than even an upgrade? At least offer an upgrade price.

I request you offer either a free upgrade to enterprise for existing customers, or you at least offer upgrade pricing for those who allowed you to pay the designer $2,500 to design the reports (which look nice by the way).
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Katz Web Design is a Denver SEO company.

Wed Oct 31, 2007 3:22 pm

ashworth102680

As far as I know, when I "upgraded" to Enterprise, it was literally that ....an upgrade. I got a special upgrade price at time of ordering when supplying my license key.

Re: I am also disappointed

Wed Oct 31, 2007 3:52 pm

LinkAssistant

303zachary wrote:

I request you offer either a free upgrade to enterprise for existing customers, or you at least offer upgrade pricing for those who allowed you to pay the designer $2,500 to design the reports (which look nice by the way).

zachary, upgrade is indeed available to all existing customers. Please check this page for more information (what is more, you can upgrade with a 40% discount now!)

BILZ, ashworth, sorry guys for the delay. If you don't mind I'll reply tomorrow 'cause we have some technical problems here (seems like someone tried to hack us) which must be fixed immediately. Thanks for understanding, see you tomorrow.
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Search Engine Optimization Software

Re: I am also disappointed

Wed Oct 31, 2007 5:26 pm

303zachary

LinkAssistant wrote:

zachary, upgrade is indeed available to all existing customers. Please check this page for more information (what is more, you can upgrade with a 40% discount now!)

Ah, I see, however I disagree — I would hardly call $111.00 an upgrade price! Apple almost charges that much for a whole operating system! Where's the $30 dollar option? Seriously, I am not going to shell out that much.

You use JxBrowser (http://www.teamdev.com/jxbrowser/index.jsf) to display your HTML reports...why not allow people to at least save the HTML? You've purposefully disabled saving reports, rather than adding it! That's my main problem with this whole upgrade—if you allowed people to at least save reports as HTML, then it would be a helpful feature. Otherwise, it's a tease and worthless to me.

Very frustrating. I would strongly encourage you to reconsider your position on this matter.
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Katz Web Design is a Denver SEO company.

Wed Oct 31, 2007 5:30 pm

ashworth102680

Ah, yeah. I would have to agree with that. At least allow the manual exporting of the HTMl reports since everything else in Professional was accurate and helpful, but tediously manual.

Then, if they want it automatic and stuff, use Enterprise.

I guess we need to find a middle ground on this because if you give everything away that was in Enterprise, then I've just wasted my own money paying for what they're about to get for free.

Thoughts? ....

Re: I am also disappointed

Thu Nov 01, 2007 3:42 pm

LinkAssistant

303zachary wrote:

Ah, I see, however I disagree — I would hardly call $111.00 an upgrade price! Seriously, I am not going to shell out that much.

First things first, we're not going to change the pricing tag.

As you know, Rank Tracker (as well as all our products) is a product focused on just one niche -- search engine optimization. It's not for fun -- you use it to make money, right? I'm not going to ask you how much you charge for just one report Rank Tracker generates for you, but I'm sure that the product pays for itself. If it doesn't -- then my advise whould be not to purchase Rank Tracker Enterprise, since you don't need it.

303zachary wrote:

Apple almost charges that much for a whole operating system! Where's the $30 dollar option?

zachary, Oracle charges starting from $15.000 for their DBMS, in spite of the fact that you can use MySQL or PostgreSQL for free. Does this mean we should charge more? Confused

Sorry, but we can't compare ourselves to Apple (at least not yet Wink

). You forget that you also bought Apple's computer (hardware), you use their iTunes, etc... And please do not forget that Apple didn't pay us for creating the very first SEO software tools available on Mac OS X, thus popularizing their OS (just kidding Wink

)

303zachary wrote:

You've purposefully disabled saving reports, rather than adding it! That's my main problem with this whole upgrade—if you allowed people to at least save reports as HTML, then it would be a helpful feature. Otherwise, it's a tease and worthless to me.

If you're using Rank Tracker to promote your own website, you can easily take a look at a report, and thus find out how well you're doing with your SEO efforts. And I can't even imagine why whould you need to save them.

If you provide SEO services, and you're going to send these reports to your customers... Well... How much do you charge for just one report Rank Tracker generates for you, you said?..
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Search Engine Optimization Software

Thu Nov 01, 2007 3:50 pm

LinkAssistant

ashworth, firstly I'd like to thank you for your posts, and explaning our position (we tend to agree with you on most questions).

ashworth102680 wrote:

I guess we need to find a middle ground

We've been thinking hard on this, and I guess we've already found a middle ground on this. Just as I said in the previous post, we're not going to change the pricing tag now.

BILZ, ashworth, zachary, thank you once again for being here with us, and for sharing your thoughts. This will definitely help us in making decisions in the future. Thanks, guys!
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Search Engine Optimization Software

Thu Nov 01, 2007 4:02 pm

ashworth102680

Yep. I'm blown away by the fact that you guys offer more than one OS supported ...I use a PC at work and a Macbook Pro at home and for travel. Mac OS X was a crucial part of my decision.

I'd like to see you enable one more machine, though, for use at any given time. I store my SEO files that RankTracker saves to an FTP drive of sorts that gives me access to my reports from anywhere (even when I am traveling).

I sometimes forget to shut down my machine at work before catching a flight and will get a RankTracker error message saying "using from more than one location". If you up the quota to 2 machines other than 1, even just for my special case, I'd totally be a happy camper. Traveling sux sometimes in this situation, especially when I cannot remotely turn off my PC due to firewall issues.

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