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What is your customer support policy?

All existing customers as well as users of the trial versions of our tools are eligible for free customer support service.

This means, a support professional will respond to your inquiry within 1 business day. The usual response time is up to 12 hours, but it might take a bit longer on weekends and holidays. However, all the really serious and major issues are addressed immediately.

There are several ways to get help with our software. You can either check if your question is explained in our knowledgebase, or create a ticket, or visit our SEO forum to talk with other SEO enthusiasts as well as our support specialist (the forum admin) or contact us via live chat (there is a green button at the right edge of each page on our site when we are online).

Please note, however, that our free customer support does not cover some issues not directly related to SEO PowerSuite software, such as requests for SEO service, questions about other software products or system settings etc.

Posted by: - NA -
Created On: 12 November 2006 02:00 AM