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Auto-update won't complete

When you launch your software and there is a fresh update available on the server, your applications Rank Tracker, WebSite Auditor, SEO SpyGlass and LinkAssistant will start an auto-update. In very rare cases, the auto-update might not go through. Here are the possible reasons:

Not enough free disk space

Please make sure that you have enough free space on the drive where you had installed SEO PowerSuite (or Rank Tracker, WebSite Auditor, SEO SpyGlass and/or LinkAssistant).

The software cannot access Internet

You have no active Internet connection.

Please make sure that your Internet connection is not corrupted. Otherwise, SEO PowerSuite applications cannot work.

You must have active connection all the time while the application is downloading its auto-update. The connection must not break even for a short time.

Your firewall restricts SEO PowerSuite connecting to the Internet.

The most common reason for Internet connection problems is having strict firewall settings.

You must add Rank Tracker, WebSite Auditor, SEO SpyGlass and LinkAssistant to the list of allowed programs in each firewall that you have, so that SEO SpyGlass can connect to the Internet.

Your antivirus is blocking Internet access.

With Rank Tracker, WebSite Auditor, SEO SpyGlass and LinkAssistant, you perform multiple queries. To some antiviruses this may seem like a virus activity - and they may prevent your applications from accessing Internet.

You must add Rank Tracker, WebSite Auditor, SEO SpyGlass and LinkAssistant  to the list of allowed applications in your antivirus software.

Your computer has spyware programs.

Some spyware programs can also prevent your software from connecting to the Internet. Test your hard disk for spyware to be sure there is no spyware installed. To do this, you can use any free anti-spyware tool found on the web.

Insufficient user permissions (Windows)

To complete update successfully the software should be run by the administrator of the machine. In case you have not set those rights for SEO PowerSuite tools starting the software can turn into a loop of update.

Here is what you need to do to avoid this situation:

  1. On the Start menu, locate the program that you want to always run as an administrator.
  2. Right-click the application’s shortcut, and then click Properties.
  3. In the Properties dialog box, click the Compatibility tab.
  4. Select the Run This Program as an Administrator check box, and then click OK.

Run the program as an administrator

After that you should not encounter any issue with auto-updates, in case you still do, please contact the support team.

Posted by: Alexandra, Link-Assistant.Com Support
Created On: 27 August 2009 09:49 AM