New 3-pack local listings — less visibility for your local business?
A major change in Google's local search happened on Thursday, August 6th — a new way of listing local businesses in search results was rolled out, changing the previous "local 7-pack", where seven local businesses were featured, to a trimmed "local 3-pack" view.
And while the SEO industry is shaken up with lots of polar opinions on how the change will influence local visibility and traffic, we've put up a short guide to help you make sense of the update:
- What has actually changed in local SERPs?
- Do these changes mean less visibility for your local business?
- How to adjust your local SEO strategy?
- Expert opinion on the update (from Andrew Shotland, Phil Rozek and Mike Blumenthal)
What has actually changed in local SERPs?
The update that rolled out simultaneously in the USA and internationally, has drastically changed the look-n-feel and the navigation within the local packs. So, let's have a closer look at the new local listings.
Before the update, local listings were shown in packs of 3, 5 or 7, meaning that more local businesses had a chance to squeeze in to the first search results page, even if they didn't perform well organically.
A move to 3-pack listings obviously makes competition for page-one listings even harder.
Google has also removed the phone numbers and exact addresses from the listings, instead only showing the name of the street where the business is located. So, unlike before the update, searchers are no longer given your business contact information upfront and need to look for it on their own.
Going even further, Google not only removed contact info from the initial view, but also disabled all 1-click ways to access it. All links to Google My Business pages were removed. And local cards (that previously popped up when you scrolled through the 7 pack listing) got hidden. Now, clicking on a listing opens a new search view with a map, a list of 20 competitors, and a version of the old local card.
What these changes mean for your local business?
Sure thing, it's too early to make grounded conclusions, and the real impact of this update is yet to be seen (as well as some adjustments to the new local pack, as the mechanism itself seems to be quite buggy and unstable).
But while at first glance the update seems to make life only harder for local businesses, in reality there may now be MORE exposure opportunity for MORE businesses.
In the in-house test over for the past few days, we've compared local results for "Plumbers in Seattle", each time browsing Google using 10 different Seattle IP addresses.
In each of the locations we were getting at least slightly different results, which showed that 2 searchers standing just several miles away from each other will probably see different local packs in Google.
For example, one and the same business, Beacon Plumbing, that ranked 3rd for a search on 13th Ave S, Seattle ranked only 8th (on the map view) for a searcher standing 5 miles away.
On the other hand, Fox Plumbing & Heating that didn't show up on the SERP for the first searcher, was served in the local pack for the second searcher.
With many of the older navigation options disabled – including Google My Business links and flyout business card – now, instead of instantly picking the right business on the SERP, the searchers need to switch to the new 20-business map view to dig out the contact information and addresses of the businesses they got interested in. Thus, even if you weren't listed on the SERP, you still get a high chance of being noticed.
As countless CTR studies show, a huge percentage of searchers find organic results more trustworthy, trying to avoid any "alien" results on the SERPs. And now, while the redesigned local pack looks even less like the organic snippets, chances are that more searchers will stick to organic results. Thus, if you don't perform that well in local listings, there may be even more opportunity to earn organic traffic either directly to your websites, or to your business pages in the Yelp-like directories.
How to adjust your local SEO strategy?
This being said, how can YOU adjust your local strategy to the changes and make the most of the new local listings? Here are a few suggestions we've got.
Google's local packs depend on the searcher's IP so much that you and your neighbor could literally be getting different results for the same query. These fluctuations are something that is really hard to track for a rank checking tool. So chances are that you are showing up in the local 3-pack to many actual searchers, even though your ranking report doesn't show that.
Another thing we noticed while experimenting with Seattle IP addresses was that for all the different tested locations in Seattle, the list of top-20 websites on the map view remained almost the same — with websites simply being re-arranged depending on the searcher's physical location.
This probably indicates a more even distribution of search visibility between those 20 lucky businesses — with each of them getting a portion of displays from searchers from a particular geographical location.
And this, in its turn, may mean that it's time to change the ROI variables for your local SEO, switching from "the exact rank in local pack" to "being/not being listed in the top-20 map results".
A searcher spotted you in the local pack? Great, but while digging for your phone and address, they will also see a huge list of your competitors. Keeping your snippet better than theirs is the only way to ensure that the potential client sticks with your listing.
Not showing up in the top-3 local pack? A compelling snippet can still help you win searchers' attention and steal potential customers from your competition!
- Fill out your Google My Business page properly
A link to your Google My Business page is no longer available for searchers, but most of the info for your local business card (including your address, phone number, images, street view, etc.) is still taken mostly from that page.
So, claim your Google My Business listing if you haven't done it yet, and do your best to fill out the important details:
- 1. Add a long, unique description that's formatted correctly and includes links.
- 2. Choose the correct categories for your business.
- 3. Upload a high-resolution profile image and cover photo.
- 4. Upload as many photos as possible.
- 5. Add a local phone number to your listing.
- 6. Add your business address that's consistent with the address on your website and local directories.
- Earn positive Google+ reviews
Though no longer called Google reviews, the reviews from your Google My Business page are still used for local pack snippets. More to that, the business card itself includes not only your overall review rating, but the number of bad reviews you have as well.
If you are in the restaurant business, your ratings are going to become even more crucial. Google has added an option for searchers to select only businesses that are above a certain rating.
- Pay attention to opening and closing hours
Each local listing's snippet now includes the business's working hours. Depending on the time they run a search, the searcher sees 'Closes at ___ ', 'Closes soon', 'Opens at ___', or 'Closed now', so make sure to indicate your company's correct opening hours on your Google My Business page.
Keep in mind that the recent update was not an algorithmic change — nothing has changed in the way Google determines the most relevant businesses to show. And this means that all the good old local SEO truths still apply.
- Claim and fill out your Google My Business listing
Follow the guidelines listed above.
- Ensure NAP consistency and build new citations
You need to ensure that you have your full NAP (name, address and phone number) on every page of your website.
Furthermore, you must use the exact same details/format when you mention your address on other websites (i.e. local citations). So try to fix all the incorrectly formatted citations and earn new ones with proper NAP listed.
- Keep earning reviews
Business reviews have a direct impact on local search rankings, so you need to spend some time acquiring them. And these are not only Google reviews, but also reviews on your Yelp page (currently used by Apple maps) and other local directory pages.
- Build local backlinks
Link building within local SEO campaigns is incredibly important. Compared to standard SEO campaigns, local SEO relies much more on links from other local websites that are really relevant to your business.
Check where your top local competitors are getting their backlinks from, and use their ideas for your own link building.
Once the tool finds backlinks to each of the websites you're interested in, simply switch to the convenient comparison table to see what the sites have in common and how they differ:
- Take care of on-page optimization
Another crucial SEO ranking factor for local listings is your pages' content, so try to squeeze the most value out of it.
1) Try to add your City/Region, plus a relevant keyword, within these elements of your landing page:
- - Title tag
- - H1 tag
- - Page URL
- - Page content
- - Image ALT attributes
2) Embed a Google map with your business marker into your landing page.
Website Auditor makes it extremely easy for you to analyze both your pages' meta data (i.e. title and description) and its crucial content elements (such as H1 tags, bold, italics, image alts, etc.)
Just enter your website URL into WebSite Auditor's project creation wizard – the tool will collect all your website pages and analyze their titles and descriptions.
To check keyword usage for each specific page, simply run it through Page Audit.
For most of local queries, top 10 organic listings feature many results from Yellow pages and Yelp-like directories. That means that besides focusing on driving search traffic to your website, you can earn some visibility by building a solid business presence on leading local directories in your industry.
1. Find the most influential local directories in your niche
See which directories are currently ranking high for your targeted keywords after the update.
In Rank Tracker you'll find 10 top-ranking websites for each of your keywords in the Keyword Difficulty table:
2. Make sure your business is listed in each of these directories.
Submit your business to these directories that are currently ranking high for your keyword, but don't list your business yet. You can also check out this list of best local citations by category for more local directories ideas.
3. Track how rankings change for your different listings.
With Rank Tracker, you can track all of your listings' performance as simple as this: just enter the URLs of the pages with your listing in Preferences -> Alternative URLs, alongside with your main project URL.
Whenever you check your rankings, Rank Tracker will go through search results, looking for all the directory pages you've specified.
Expert opinion and advice
To give you the most comprehensive picture of the update and bring in some professional advice, we've consulted 3 leading local SEO experts and asked them what their number one recommendation is to a local business who lost their position in a used-to-be 7-pack.
"We have been monitoring how the new Local packs have been affecting our clients and for the most part it has been a non-event thus far. This is true for both our multi-location business clients and our local directory clients. While there certainly will be a loss in visibility and phone calls from those businesses that were in positions 4-7 in the previous local packs, the truth is those listings weren't generating much activity anyhow, which is likely one reason why Google removed them. In the near term SEO consultants are going to have a challenge in explaining to the client who used to rank #4 in a local pack why it's no big deal that they are not on page one anymore, when last week they were touting how awesome it was to be ranked #4! :)
Based on the current display, particularly the "local finder", it does appear that ratings & reviews are much more prominent in the UI. So focusing on making sure your business has a high rating with a decent amount of reviews should be a priority.
As for the #1 recommendation for businesses who lost their position in the 7 pack, it's no different than before this change. Analyze the different factors that can affect your local rankings, develop a theory as to where you are deficient and focus on improvement. Some NAP cleanup, content and quality backlinks can do wonders for you."
"If you just got bumped off of page one because you haven't made the "top-3," my first suggestion is to position yourself as more of a specialist, if possible. Dominate a niche, in other words. Try to rank for "emergency dentist" rather than "dentist", or for "kitchen remodeling" rather than "remodeling." (I wrote about this in-depth recently.)
But even if you can inhabit a smaller pond, you'll still want to become a bigger fish, so to that end I'd suggest doubling down on your link-earning efforts. Start with easy links like joining at least one local Chamber of Commerce, joining an industry/professional organization, and maybe getting accredited by the BBB. There's an infinite number of other good links you can get, of course, but those are a solid start, and often overlooked.
Please note: once you do get back into the 3-pack, you'd better have more Google+ reviews than your immediate 2 competitors, or else you won't get as many clicks as you could, and Google will be less likely to keep you around. Reviews and links are what really make the difference over time, in my experience."
"Change is the only constant in the world of on-line marketing. But like all change the recent rollout by Google of the Local Pack with only 3 listings and not 7 is evolutionary and not revolutionary.
I have long been a proponent of a mixed approach to local search that involves a strong website, a strong local presence and strong locally focused marketing campaign that keeps the brand prominence of your business high. If you follow this tactic consistently you will have the best on-going position to deal with the constant change.
Focus on building a great website, having powerful and truly local citations/links, do a great job of running your business and get great reviews. "
Over to you…
Please feel free to share any thoughts on the update in the comments below. How did it influence your rankings and traffic? How are you planning to maneuver in the constantly changing local SEO world? We'd love to hear what you think!